Refund policy
Refund & Return Policy
At LYORIX, customer satisfaction is our priority.
We offer a 30-day return window from the date of delivery.
Return Eligibility
To be eligible for a return:
- Items must be unused and in original condition
- Items must be in original packaging
- Proof of purchase is required
- Products must be returned unused for hygiene and safety reasons
Free Return Shipping
We offer free return shipping only for defective, damaged, or incorrect items.
For other return reasons, return shipping costs may apply.
Non-Returnable Items
The following items are non-refundable:
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Used or damaged items due to misuse
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Clearance or Final Sale items
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Promotional items
Return Process
To start a return, please contact us at:
📧 contact@lyorix.com
Include your order number and reason for return.
Refund Processing
After receiving and inspecting the returned item, refunds will be processed within 5–10 business days to the original payment method.
Order Cancellation
Orders may be canceled within 12 hours of purchase.
