FAQ / Help Cente
Where is LYORIX based?
LYORIX is an online store that serves customers worldwide, with a focus on the USA, Canada, and Europe. We work with trusted global suppliers to deliver high-quality products directly to your door.
Do you ship internationally?
Yes. We ship to most countries worldwide, including the USA, Canada, and European countries.
How long does shipping take?
Orders are processed within 24–48 hours.
Delivery usually takes 5–8 business days, depending on your location.
How can I track my order?
Once your order is shipped, you will receive an email with your tracking number.
You can also track your order on our Track Your Order page.
What payment methods do you accept?
We accept all major payment methods, including:
Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Klarna, and Shop Pay.
Is it safe to shop on LYORIX?
Yes. Our website uses advanced SSL encryption and secure payment systems to protect your personal and payment information.
Can I change or cancel my order?
If your order has not been processed yet, you can contact us within 12 hours to request changes or cancellation.
Once shipped, orders cannot be modified.
What is your return policy?
We offer a 30-day money-back guarantee.
If you are not satisfied, you may return your product within 30 days of delivery.
What should I do if my order is delayed?
If your order is delayed, please contact our support team.
We will investigate and assist you as quickly as possible.
What if I receive a damaged or wrong item?
Please contact us within 48 hours of delivery and include photos.
We will arrange a replacement or refund.
How can I contact customer support?
You can reach us at:
📧 support@lyorix.com
🕒 Support Hours: 24/7
1️⃣2️⃣ Do you offer wholesale or bulk orders?
Yes. For bulk or wholesale inquiries, please contact our support team.
1️⃣3️⃣ Do you offer discounts or promotions?
Yes. Subscribe to our newsletter to receive exclusive offers and discount codes.
We process all orders within 1–2 business days. Standard shipping typically takes 3–5 days, while express options are available at checkout.
Need more info? Read our full shipping policy.
We offer free delivery on orders over $75, and same-day dispatch for local orders placed before 12PM.
See all our current delivery offers.
You have 30 days to return your items if you're not satisfied. Products must be unused and in original packaging.
Check our returns policy for more information.
