Returns & Exchanges
Returns & Exchanges Policy
At LYORIX, customer satisfaction is our top priority.
If you are not fully satisfied with your purchase, you may request a return within 30 days of receiving your order.
Return Conditions
To be eligible for a return:
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The item must be unused and in its original packaging.
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The product must be in the same condition as received.
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Proof of purchase is required.
How to Request a Return
To start a return, please contact our support team at:
Include your order number and reason for return.
Return Shipping
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Customers are responsible for return shipping costs unless the item is defective or damaged.
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We recommend using a trackable shipping service.
Refund Process
Once we receive and inspect your return, we will notify you.
Approved refunds will be processed within 5–7 business days to the original payment method.
Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us within 48 hours with photos, and we will arrange a replacement or full refund.
Non-Returnable Items
Some items may not be eligible for return due to hygiene or safety reasons.
